I have over five years of experience in supervising behavioral health technicians. My role involves overseeing daily operations, ensuring compliance with treatment protocols, and providing guidance on patient care. I've successfully managed teams of up to ten technicians, fostering a supportive environment that encourages professional growth and high-quality patient care.

When a technician is underperforming, I first identify the root cause through one-on-one discussions and performance reviews. I then provide tailored support, which may include additional training, clearer expectations, or more frequent feedback. My goal is to help them improve while maintaining a positive team dynamic.

Effective communication is key. I hold regular team meetings to share updates and gather feedback. I also encourage open door policies and use collaborative tools like shared calendars and digital check-ins to ensure everyone is aligned and informed. This approach helps in building trust and ensuring that all team members feel heard and valued.

I prioritize tasks based on urgency and impact. I use tools like task lists and project management software to keep track of ongoing projects and deadlines. I also delegate tasks appropriately to ensure efficient use of team resources. Regular reviews and adjustments help me stay on top of priorities and manage my time effectively.

A challenging situation was when we faced a sudden increase in patient admissions. I quickly reassessed our staffing needs and reallocated resources to ensure patient care was not compromised. I also coordinated with other departments to streamline processes and reduce bottlenecks. This proactive approach helped us manage the situation effectively and maintain high standards of care.