In my previous role as a Behavioral Health RN Case Manager, I managed a diverse caseload, including patients with severe mental illnesses and co-occurring disorders. I coordinated multidisciplinary team meetings, developed individualized care plans, and ensured compliance with treatment protocols. My approach focused on patient-centered care, addressing both medical and psychosocial needs to improve outcomes and enhance patient satisfaction.

I prioritize tasks by assessing urgency and impact on patient care. I use a daily checklist and prioritize critical tasks that directly affect patient outcomes. I also leverage technology, such as electronic health records and scheduling tools, to streamline processes and ensure timely follow-ups. Effective communication with the team helps in delegating tasks and managing workload efficiently.

I employ a combination of empathy, active listening, and motivational interviewing techniques to engage clients. I focus on building trust and understanding their unique challenges. Setting achievable goals and providing positive reinforcement for progress helps in motivating clients. Additionally, involving clients in their care planning increases their sense of ownership and commitment to their treatment.

I approach conflicts with a collaborative mindset, seeking to understand differing perspectives and finding common ground. I facilitate open communication and encourage team members to express their concerns constructively. By focusing on the best interests of the patient and fostering a culture of respect and inclusivity, I help resolve disagreements and maintain a cohesive team dynamic.

In a previous role, I encountered a patient who was non-compliant with medication and had frequent hospital readmissions. I addressed this by conducting a thorough assessment, involving the patient in decision-making, and coordinating with the care team to adjust the treatment plan. By providing ongoing support and education, I helped the patient understand the importance of adherence, leading to improved stability and reduced hospitalizations.