In my previous role, I had a client who was struggling with severe anxiety and was resistant to treatment. I spent several weeks building trust and understanding their unique needs. By tailoring my approach to their preferences and using motivational interviewing techniques, I was able to guide them towards accepting therapy. Over time, they began to engage more actively in their treatment plan, leading to significant improvements in their mental health.

I prioritize tasks based on the urgency and severity of each client's needs. I maintain a detailed schedule and use a color-coding system to categorize tasks by priority. For example, clients in crisis are marked in red and require immediate attention, while those with ongoing support needs are marked in yellow. This system ensures that I can efficiently manage my time and provide the necessary level of care to each client.

Building rapport with resistant clients involves active listening, empathy, and non-judgmental communication. I start by acknowledging their feelings and validating their experiences without pushing them towards a specific action. I also use open-ended questions to encourage them to share more about their situation. Over time, this approach helps to create a safe and trusting environment where they feel comfortable opening up and engaging in the recovery process.

When a client's goals conflict with their treatment plan, I first assess the potential risks and benefits of their desired actions. I then facilitate a discussion to explore the reasons behind their goals and help them understand the implications. If necessary, I collaborate with the treatment team to adjust the plan in a way that aligns more closely with the client's aspirations while still ensuring their safety and progress. This collaborative approach helps to maintain a positive therapeutic relationship and encourages client engagement.

I have extensive experience in crisis intervention, having completed specialized training in de-escalation techniques. In high-stress situations, I prioritize maintaining a calm and composed demeanor. I use active listening and validation to understand the client's perspective and diffuse tension. I also employ verbal and non-verbal cues to signal safety and trustworthiness. If necessary, I am prepared to call for additional support or emergency services to ensure the client's immediate safety and well-being.