In my previous role, I identified a gap in patient follow-up procedures that led to missed appointments. I designed a new tracking system using electronic health records to monitor follow-ups and sent automated reminders to patients. This initiative reduced missed appointments by 25% and improved patient satisfaction scores. The success of this project was due to thorough data analysis and stakeholder engagement to ensure the new process was feasible and beneficial.

I maintain compliance by staying updated on the latest regulatory requirements and conducting regular audits to assess adherence. I also provide ongoing training to staff on these standards and use audit findings to drive continuous improvement. For example, after a recent audit, I implemented a new documentation protocol that streamlined processes and ensured all records met regulatory criteria.

I engage staff by fostering a collaborative environment where their input is valued. I conduct regular meetings to discuss quality goals and solicit feedback. Additionally, I recognize and reward staff contributions to quality improvement. For instance, I implemented a 'Quality Champion' program where staff members who propose and successfully execute quality initiatives receive public recognition and small incentives.

I address conflicts by actively listening to all perspectives and finding common ground. I ensure that team members understand the rationale behind changes and involve them in the decision-making process. For example, when introducing a new patient feedback system, I held workshops to demonstrate its benefits and addressed concerns individually, resulting in a smoother transition and increased acceptance.

I leverage data analysis to identify trends and areas for improvement. For example, by analyzing patient outcomes data, I discovered a correlation between wait times and treatment effectiveness. This insight led to a reallocation of resources to reduce wait times, which improved patient outcomes. I use tools like Excel and specialized software to visualize data and present findings in a clear, actionable manner.