During my previous role, I encountered a patient who was experiencing severe anxiety and refused to take their medication. I maintained a calm demeanor and engaged the patient in a conversation about their interests to distract them from their anxiety. I then explained the benefits of the medication in a non-threatening way, emphasizing how it could improve their daily life. This approach helped the patient feel more comfortable and they eventually agreed to take the medication, demonstrating the importance of empathy and communication in behavioral health care.

I prioritize tasks based on the urgency and severity of each patient's condition. For instance, if a patient is in acute distress, I address their needs first. I also use a checklist to ensure that all essential tasks are completed for each patient, such as medication administration and monitoring. Regular communication with the healthcare team helps in coordinating care efficiently, ensuring that no patient is neglected and all needs are met promptly.

Building trust begins with active listening and showing genuine interest in the patient's concerns. I maintain eye contact, use reassuring body language, and validate their feelings. Additionally, I involve patients in their care plan decisions, which empowers them and fosters a sense of control. Regularly updating them on their progress and involving them in goal setting also strengthens the therapeutic relationship.

In such situations, I remain calm and avoid confrontation. I use de-escalation techniques such as speaking in a calm, slow voice and giving the patient space if they request it. I also reassure them that their feelings are valid and that I am there to help. If necessary, I seek assistance from other healthcare professionals to ensure the safety of both the patient and myself.

I am proficient in using EHR systems to document patient interactions, medication administration, and progress notes. I ensure that all information is entered accurately and promptly to maintain up-to-date patient records. I also adhere strictly to HIPAA regulations to protect patient confidentiality. Proper management of EHR not only enhances patient care but also supports the healthcare team in making informed decisions.