In my previous role, I assisted a client with severe anxiety and depression who was struggling to access appropriate care. I coordinated with multiple providers, including therapists, psychiatrists, and support groups, to create a comprehensive treatment plan. By advocating for the client and ensuring clear communication between all parties, I successfully helped them secure the necessary services and saw significant improvement in their mental health.

I prioritize tasks by assessing the urgency and severity of each client's needs. For instance, clients in crisis or those with immediate care gaps take precedence. I also use a scheduling tool to organize follow-ups and ensure no client falls through the cracks. Regular check-ins and clear documentation help me stay on top of each client's progress and needs.

Building trust starts with active listening and empathy. I ensure clients feel heard by maintaining eye contact, using affirming language, and validating their experiences. I also maintain confidentiality and demonstrate reliability by keeping appointments and following through on commitments. These actions help create a safe and supportive environment where clients feel comfortable sharing their challenges.

I approach resistance with patience and understanding, acknowledging the client's feelings without judgment. I might explore their reasons for hesitation and address any misconceptions about treatment. Offering flexibility in terms of options, such as telehealth or group therapy, can also make seeking help more appealing. Ultimately, I focus on building trust and showing the potential benefits of care.

I have extensive experience in crisis intervention, having completed specialized training in de-escalation techniques. I use a calm and reassuring tone, maintain a safe distance, and avoid confrontation. I also focus on active listening to understand the client's perspective and validate their emotions. If necessary, I collaborate with emergency services to ensure the client's safety while respecting their autonomy.