I prioritize active listening and empathy to understand customers' beauty concerns and preferences. I ask open-ended questions to uncover their needs and preferences, such as their skin type, favorite products, and any specific issues they want to address. This helps me recommend tailored solutions and build a rapport that encourages repeat visits and referrals.

I regularly follow industry publications, attend webinars, and participate in training sessions provided by beauty brands. Additionally, I engage with beauty communities online to stay abreast of consumer feedback and emerging trends. This continuous learning ensures I can offer the most current and effective product recommendations to my customers.

Once, a customer was hesitant about a high-end product due to its cost. I addressed her concerns by highlighting the product's unique benefits, superior ingredients, and long-term value. I also offered a sample for her to try at home, which ultimately convinced her of its worth. This approach not only closed the sale but also built trust and loyalty.

I approach complaints with a solution-oriented mindset. First, I listen carefully to understand the issue and empathize with the customer's experience. Then, I offer a suitable replacement or a refund if necessary, ensuring the process is smooth and hassle-free. This approach helps maintain customer satisfaction and reinforces the store's commitment to quality and service.

I identify complementary products that enhance the primary purchase, such as a moisturizer that pairs well with a new foundation. I highlight the benefits of these additional items without being pushy, focusing on how they can improve the customer's overall beauty routine. This approach not only increases sales but also enhances the customer's satisfaction with their purchase.