In my previous role, I encountered a customer who was dissatisfied with a product recommendation. I listened carefully to her concerns, acknowledged her feelings, and offered a solution by suggesting an alternative product that better suited her needs. I also provided a sample for her to try, which ultimately led to her satisfaction and a positive experience. This experience taught me the importance of active listening and empathy in customer service.

I regularly follow industry magazines, attend webinars, and participate in training sessions offered by beauty brands. Additionally, I engage with beauty communities on social media to stay informed about emerging trends and product launches. This continuous learning helps me provide the most current and relevant advice to my clients.

I believe in personalized service, so I take the time to understand each customer's preferences and needs. I maintain a friendly and approachable demeanor, and I follow up with clients after their visits to ensure they are satisfied with their purchases. Building trust through consistent, high-quality service is key to fostering long-term relationships.

I stay calm and focused by prioritizing tasks and managing my time effectively. When the store is busy, I ensure that I communicate clearly with my colleagues to delegate tasks and maintain a smooth workflow. I also take short breaks to recharge when needed, which helps me stay energized and positive throughout the day.

I would first conduct a thorough consultation to understand the client's skin type and any specific concerns. Based on this information, I would recommend a gentle, fragrance-free skincare routine that includes products with calming ingredients like aloe vera and chamomile. I would also advise on patch testing new products and avoiding harsh exfoliants. Regular follow-ups would be essential to monitor the client's progress and make any necessary adjustments.