In a previous role, I had a patient who was extremely anxious about their treatment. I took the time to listen to their concerns, explained the procedure in detail, and reassured them by sharing success stories from other patients. I also involved the patient's family to provide additional support. By addressing their anxiety and involving their support system, the patient felt more at ease and cooperated fully with the treatment.

I prioritize tasks based on the urgency and severity of the patient's condition. I start with immediate needs, such as administering medications or addressing acute symptoms, and then move on to routine care. I also communicate with the healthcare team to ensure that no patient is overlooked and that all needs are met efficiently.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient interactions, updating medical histories, and inputting treatment plans. My familiarity with these systems allows me to maintain accurate and timely records, ensuring that all healthcare providers have access to the most current information.

When a patient is non-compliant, I first try to understand the underlying reasons for their resistance. I engage in open communication, listen to their concerns, and provide clear explanations of the benefits of following the care plan. If necessary, I involve the healthcare team to develop a more personalized approach that addresses the patient's specific needs and preferences.

I believe in creating a warm and welcoming environment by being empathetic, respectful, and attentive to each patient's needs. I use positive reinforcement, such as acknowledging their progress and expressing gratitude for their cooperation. Additionally, I encourage open communication and involve patients in their care decisions to foster a sense of empowerment and trust.