During a large corporate banquet, the audio-visual system failed just before the keynote speaker's presentation. I quickly coordinated with the technical team to troubleshoot while keeping the attendees informed and engaged with light conversation and refreshments. We managed to restore the system within 15 minutes, ensuring the event continued smoothly without significant disruption.

I meticulously review RSVPs and dietary requirement forms to compile a comprehensive list of needs. Collaborating closely with the catering team, I ensure that all dietary restrictions, such as vegan, gluten-free, or allergen-specific requests, are clearly communicated and met. During the event, I also make regular rounds to confirm satisfaction and address any last-minute adjustments.

I always prepare for a 10-15% increase in guest numbers by having extra seating and materials ready. If the increase is substantial, I prioritize seating arrangements and communicate with the kitchen to adjust food quantities. Maintaining a calm demeanor, I ensure that all guests feel welcomed and accommodated, even in unexpected situations.

I approach conflicts with a neutral and empathetic stance, listening to all parties involved. I aim to understand the root of the issue and facilitate a resolution that respects everyone's perspectives. If necessary, I involve higher management discreetly to ensure the conflict does not escalate and the event's atmosphere remains positive.

I excel in creating detailed event schedules and timelines, ensuring all activities run on time. I monitor progress throughout the event, making real-time adjustments as needed. My experience has taught me to anticipate potential delays and have contingency plans in place, which helps maintain the flow and punctuality of the event.