At a wedding reception with over 300 guests, the kitchen experienced a delay in food delivery. I quickly communicated the issue to the event manager and helped redirect guests to the bar for drinks while we set up additional seating areas. By maintaining a calm demeanor and ensuring guests were informed, we managed to keep the atmosphere positive and the event running smoothly.

I use a combination of clear communication and note-taking to ensure accuracy. When taking orders, I repeat the order back to the customer to confirm details. Additionally, I jot down key information such as drink names, sizes, and any special requests. This method helps me avoid mistakes and ensures guests receive their orders correctly.

I prioritize tasks by urgency and importance, focusing on one task at a time while keeping an eye on the overall event flow. I also take short breaks to reset and ensure I remain calm and focused. Effective communication with my team is crucial; we support each other and delegate tasks to maintain efficiency.

I first listen attentively to the guest's concerns, acknowledging their dissatisfaction. I then offer a solution, such as replacing the item or providing an alternative. If necessary, I involve the manager to ensure the guest is fully satisfied. My goal is to turn the situation around by showing empathy and a willingness to resolve the issue promptly.

I have extensive experience handling cash and credit transactions, including accurately counting cash drawers, processing credit card payments, and managing tips. I ensure all transactions are recorded correctly and maintain a high level of accuracy to prevent discrepancies. My experience includes working with POS systems and adhering to cash handling policies.