During a wedding reception, a guest was unhappy with their meal choice and demanded a different dish. I remained calm and empathetic, explaining that the kitchen was out of the requested dish but offered a suitable alternative. I also checked back with the guest to ensure they were satisfied, which they were. This experience taught me the importance of active listening and problem-solving in customer service.

I prioritize tasks by assessing the immediacy and importance of each request. For example, I ensure that food is served promptly and hot dishes are kept at the correct temperature. I also keep an eye on the overall flow of the event, ensuring that setup, service, and cleanup are all progressing smoothly. Effective communication with the team helps in managing multiple tasks efficiently.

I follow strict food safety protocols, including washing hands frequently, using clean utensils, and ensuring that food is stored and served at the correct temperatures. I also monitor the condition of food items to prevent cross-contamination. Regularly checking the event space for cleanliness and reporting any issues immediately are crucial steps in maintaining high standards of hygiene.

I manage stress by staying organized and maintaining a clear focus on the tasks at hand. I prioritize tasks, delegate when necessary, and take short breaks to reset if needed. Effective communication with the team and a positive attitude help in reducing stress. I also remind myself of the end goal, which is to ensure a successful and enjoyable event for the guests.

I have experience with various catering events, including weddings, corporate events, and private parties. Each type requires different setups and service styles. For example, corporate events often need a more formal service approach, while private parties may require a more relaxed atmosphere. I adapt by understanding the client's needs, preparing accordingly, and being flexible to changes during the event.