I have over five years of experience managing enterprise-level applications, including ERP and CRM systems. My responsibilities included monitoring system performance, troubleshooting issues, and coordinating with vendors for updates and patches. I also ensured compliance with security protocols and optimized application performance to meet business needs. My proactive approach minimized downtime and improved user satisfaction.

I prioritize tasks based on urgency, impact, and business objectives. I use tools like Jira and Trello to track progress and deadlines. Critical issues, such as system outages, are addressed immediately, while routine maintenance is scheduled during off-peak hours. Regular communication with stakeholders ensures alignment and helps me adjust priorities as needed to maintain operational efficiency.

Once, a critical application crashed during peak hours, disrupting operations. I quickly identified the root cause—a database overload—and implemented a temporary fix to restore functionality. I then worked with the development team to optimize the database and prevent recurrence. The issue was resolved within two hours, minimizing downtime and ensuring business continuity.

I implement robust security measures, including regular vulnerability assessments, patch management, and access controls. I stay updated on industry best practices and compliance requirements, such as GDPR and HIPAA. Additionally, I conduct user training to prevent phishing and other security threats. These measures ensure that applications remain secure and compliant with organizational and regulatory standards.

I monitor application performance using tools like New Relic and Dynatrace to identify bottlenecks. I optimize code, database queries, and server configurations to enhance speed and reliability. Regular load testing helps anticipate scalability issues. Collaborating with developers and stakeholders ensures that performance improvements align with business goals, resulting in a seamless user experience.