In my previous role, we had a major event where several attendants called in sick at the last minute. I quickly reassigned tasks, communicated with the remaining staff to ensure they understood their new responsibilities, and coordinated with the event manager to bring in temporary help. By maintaining clear communication and staying calm, we were able to ensure the event ran smoothly without any noticeable disruptions.

I believe in thorough training sessions that cover both the technical aspects of the job and the customer service skills needed. I conduct regular refresher courses and provide hands-on practice opportunities. Additionally, I maintain an open-door policy where attendants can ask questions or seek clarification at any time. This approach ensures that everyone feels confident and prepared to handle their responsibilities effectively.

I focus on recognizing and rewarding good performance, whether through verbal praise, small incentives, or public acknowledgment. I also encourage open communication and foster a collaborative environment where team members feel valued and heard. Regular team meetings and one-on-one check-ins help me stay connected with the team's morale and address any concerns promptly.

I approach conflicts with a neutral and empathetic attitude, aiming to understand each party's perspective. I facilitate open discussions to identify the root cause of the issue and work with both parties to find a mutually acceptable solution. My goal is to resolve conflicts in a way that maintains a positive working environment and upholds team cohesion.

My scheduling process begins with assessing the workload and identifying peak times. I then review each attendant's availability and preferences, ensuring a balanced distribution of shifts. I use a scheduling software that helps me track hours and ensure compliance with labor laws. Regularly, I review the schedule with the team to make adjustments based on feedback and unforeseen needs, ensuring we have the right coverage at all times.