In a previous role, I encountered a customer who was upset due to a delayed test result. I listened carefully to their concerns, empathized with their situation, and provided them with regular updates on the status of their request. I also escalated the issue to my supervisor to ensure the customer received priority service. By maintaining a calm and professional demeanor, I was able to de-escalate the situation and turn the customer's frustration into satisfaction.

I prioritize tasks based on urgency and the impact on the customer. For example, if a customer is waiting for critical test results, I would prioritize that request over others. I also use a ticketing system to track and manage requests, ensuring that no customer is left waiting for too long. By staying organized and maintaining clear communication with both customers and colleagues, I can efficiently manage multiple tasks without compromising service quality.

I have extensive experience with various LIS platforms, including Epic and Cerner. I am proficient in entering patient information, processing test orders, and generating reports. My experience also includes troubleshooting common issues within the system, such as data entry errors or system downtime. I am confident in my ability to quickly adapt to new LIS platforms and contribute to the smooth operation of the laboratory.

Accuracy is paramount when handling patient information. I follow strict protocols for data entry, including double-checking all information before submission. I also ensure that I am familiar with the specific requirements of each test order to avoid errors. Additionally, I stay updated on any changes in procedures or regulations to maintain the highest level of accuracy in my work.

When a customer is dissatisfied, my first step is to listen actively and understand their concerns. I then apologize for the inconvenience and explain the steps I will take to resolve the issue. If necessary, I escalate the matter to a supervisor for further assistance. My goal is to ensure the customer feels heard and valued, and that their concerns are addressed promptly and effectively.