In my previous role, I encountered a resident who was resistant to participating in daily activities. I handled this by first understanding their interests and past experiences, which helped me tailor activities to their liking. By showing genuine interest and patience, I was able to build trust and gradually involve them in group activities, enhancing their social interaction and overall well-being.

I prioritize tasks based on urgency and impact on the resident's well-being. For instance, addressing a resident's immediate health concern takes precedence over routine tasks. I also use a daily checklist and communicate regularly with my team to ensure no critical needs are overlooked. This approach ensures efficient management of tasks while maintaining high-quality care for all residents.

I believe in fostering a positive environment through active listening, empathy, and regular positive reinforcement. Encouraging open communication among staff and residents helps address concerns promptly and promotes a supportive atmosphere. Additionally, organizing fun and engaging activities boosts morale and creates a sense of community, which is crucial for the residents' happiness and mental health.

When conflicts arise, I approach the situation calmly and objectively. I listen to each party's perspective without judgment and seek to understand the root cause of the disagreement. By facilitating a respectful dialogue and encouraging compromise, I help resolve conflicts amicably. If necessary, I involve other staff members or family members to ensure a fair and peaceful resolution.

In my previous role, I was responsible for administering medications to residents according to prescribed schedules. I ensured strict adherence to medication protocols, including double-checking dosages and documenting all administrations. I also monitored residents for any adverse reactions and reported them promptly to the healthcare team. This experience has equipped me with the necessary skills to manage medications safely and effectively in a care setting.