In my previous role as a lead cashier at a busy retail store, I was responsible for supervising a team of five cashiers. My duties included scheduling shifts, training new employees, and ensuring that all transactions were processed accurately and efficiently. I also handled customer complaints and resolved any issues that arose during shifts. My leadership helped reduce transaction errors by 20% and improved team morale significantly.

I believe in addressing performance issues directly and constructively. I would first have a private conversation with the cashier to understand any challenges they might be facing. Then, I would provide clear feedback on areas needing improvement and offer additional training or resources if necessary. My goal is to support my team members in overcoming obstacles and achieving their full potential, while maintaining the high standards of our service.

Once, a customer was upset about a misunderstanding regarding a return policy. I listened attentively to their concerns, apologized for any confusion, and explained the policy clearly. Recognizing their frustration, I offered a solution that aligned with store policies while satisfying the customer. This approach not only resolved the issue but also turned a negative experience into a positive one, with the customer leaving satisfied and likely to return.

To ensure accuracy, I implement a double-check system where cashiers verify each other's work at the end of shifts. I also conduct random audits and provide ongoing training on the latest POS systems and cash handling procedures. Emphasizing the importance of attention to detail and accountability has significantly reduced discrepancies in my teams, fostering a culture of precision and trust.

During peak hours, I keep morale high by maintaining a positive attitude, recognizing hard work, and ensuring clear communication. I rotate tasks to prevent burnout and step in to assist whenever needed. By showing empathy and leading by example, I help my team stay focused and motivated, ensuring we deliver excellent customer service even under pressure.