In my previous role as an Assistant Practice Manager, I encountered a situation where two team members had a disagreement over project responsibilities. I scheduled a private meeting with each to understand their perspectives, then facilitated a joint discussion to find a compromise. By emphasizing the project's goals and the importance of teamwork, we were able to align their efforts and restore a collaborative environment.

I prioritize tasks by assessing their impact on the practice's objectives and deadlines. Using a priority matrix, I categorize tasks based on urgency and importance. This helps me focus on high-impact activities first while ensuring that less urgent but important tasks are not neglected. Regular communication with the team and stakeholders ensures alignment and helps manage expectations.

Effective communication in a healthcare practice involves clear, concise messaging and regular updates. I use a combination of email, team meetings, and one-on-one check-ins to ensure all team members are informed and engaged. Additionally, I encourage an open-door policy where staff can voice concerns or suggestions, fostering a collaborative and supportive environment.

Addressing underperformance involves a structured approach. I would first identify the root cause through private discussions and performance reviews. Providing clear expectations and offering support, such as additional training or resources, can help improve performance. If there's no improvement, I would document the issues and involve HR to explore further interventions or potential consequences.

In my previous role, I was responsible for managing the practice's budget, which included tracking expenses, forecasting financial needs, and ensuring compliance with financial regulations. I utilized financial software to monitor spending and identify areas for cost savings. Regular reporting to the practice manager and stakeholders helped maintain transparency and informed decision-making.