In my previous role, I encountered a patient who was extremely anxious about their upcoming procedure. I took the time to listen to their concerns, explained the process in detail, and reassured them by sharing similar successful cases. I also coordinated with the medical team to ensure they were prepared for the patient's anxiety. By addressing the patient's emotional needs and providing clear information, I was able to help them feel more at ease and proceed with the procedure successfully.

I prioritize tasks by assessing the urgency and impact of each task on patient care and clinic operations. I use a combination of tools like to-do lists, calendars, and digital reminders to keep track of deadlines and appointments. I also delegate tasks when appropriate to ensure that the most critical work is handled promptly. Regular team meetings help me stay aligned with my colleagues and ensure that we are all working towards the same goals.

I believe in leading by example and setting clear expectations for patient care. I conduct regular training sessions and provide ongoing education to keep the team updated on best practices. I also encourage open communication and feedback, so team members feel comfortable sharing ideas and concerns. By fostering a collaborative environment and recognizing achievements, I help ensure that our team consistently delivers high-quality care.

When conflicts arise, I first listen to all parties involved to understand the root cause. I then facilitate a discussion to find common ground and solutions that align with our clinic's goals. I encourage open communication and emphasize the importance of teamwork. If necessary, I seek input from senior management or HR to mediate and ensure a fair resolution. My goal is to resolve conflicts constructively and maintain a positive working environment.

I have extensive experience with various EHR systems, including training and implementation processes. I ensure data accuracy by following strict documentation protocols, regularly reviewing patient records, and conducting audits. I also provide training to staff on EHR best practices and encourage them to double-check entries. By maintaining a high level of vigilance and fostering a culture of accuracy, I help ensure that our patient data is reliable and up-to-date.