I have extensive experience with billing and accounts receivable systems, including SAP, Oracle, and QuickBooks. I have managed the entire billing cycle, from generating invoices to tracking payments and resolving discrepancies. My background includes optimizing billing processes to ensure timely and accurate invoicing, which has improved cash flow and reduced overdue accounts.

When disputes or discrepancies arise, I first review the relevant documentation to understand the issue. I then communicate directly with the customer to clarify any misunderstandings and provide supporting evidence. If necessary, I escalate the issue to the appropriate department for resolution. My approach is to maintain open communication and transparency to resolve disputes efficiently and maintain customer satisfaction.

To improve cash flow, I implement strategies such as early payment discounts, automated payment reminders, and clear communication with customers about payment terms. I also monitor overdue accounts closely and follow up promptly to minimize delays. Additionally, I analyze payment trends to identify patterns and address any systemic issues that may be impacting collections.

I prioritize tasks by assessing their urgency and impact on the business. For example, I focus on resolving overdue accounts and processing high-priority invoices first. I also use tools like task management software to organize and track my work. By setting daily and weekly goals, I ensure that critical tasks are completed on time while maintaining accuracy and attention to detail.

In my previous role, I managed a team of five accounts receivable specialists. I provided training, set performance goals, and monitored progress to ensure team efficiency. I also facilitated regular team meetings to address challenges, share best practices, and maintain open communication. My leadership approach focuses on empowering team members to take ownership of their tasks while providing support and guidance as needed.