I have over five years of experience in ambulatory care, primarily in outpatient settings where I managed patient flow, ensured compliance with healthcare regulations, and coordinated with multidisciplinary teams. This experience has honed my leadership skills and ability to manage operational challenges effectively, preparing me to take on an Assistant Manager role by supporting the manager in strategic planning and day-to-day operations.

I maintain composure by prioritizing tasks, delegating effectively, and communicating clearly with the team. I also practice mindfulness techniques to manage personal stress levels, ensuring I can make sound decisions even under pressure. This approach helps maintain a calm and efficient environment for both staff and patients.

I would focus on enhancing communication by ensuring patients are well-informed about their care plans and treatment options. Additionally, I would streamline appointment scheduling and reduce wait times, which are common patient concerns. Regular feedback collection and implementing improvements based on patient suggestions would also be key strategies.

I believe in open communication and regular team meetings to discuss goals, challenges, and successes. Encouraging cross-training and multidisciplinary collaboration can enhance understanding and respect among team members. Recognizing and appreciating individual and team contributions also fosters a positive and collaborative work environment.

I start by understanding the root cause of underperformance through one-on-one discussions. Providing clear expectations, regular feedback, and necessary support, such as additional training or resources, is crucial. If improvements are not seen, I would escalate the issue to the manager, ensuring a fair and consistent approach to staff management.