In my previous role, a customer complained about the quality of their meal. I immediately apologized, offered to replace the dish, and asked if there was anything else we could do to make their experience better. I also spoke with the kitchen staff to ensure the issue was addressed for future orders. By handling the situation calmly and professionally, I was able to turn a potentially negative experience into a positive one, and the customer left satisfied.

I prioritize tasks based on urgency and impact. For example, during peak hours, I focus on ensuring smooth service, addressing any immediate customer concerns, and supporting staff. I also use a task management system to track ongoing projects and delegate responsibilities. This approach helps me maintain efficiency and ensure that critical tasks are completed on time.

I believe in providing clear expectations, regular feedback, and opportunities for growth. I conduct regular training sessions to ensure staff are up-to-date with food safety and service standards. Additionally, I recognize and reward good performance to motivate the team. Open communication and a positive work environment are also key to keeping the team engaged and motivated.

I use a combination of manual checks and inventory management software to track stock levels. I conduct regular audits to identify trends and adjust ordering schedules accordingly. By analyzing sales data, I can predict demand and avoid overstocking or shortages. This approach helps in maintaining optimal stock levels, reducing waste, and ensuring we have the right products available for our customers.

In my previous role, I was responsible for managing budgets and controlling costs. I regularly reviewed financial reports to monitor expenses and identify areas for improvement. I negotiated with suppliers for better rates and implemented cost-saving measures without compromising quality. By closely monitoring expenses and making informed decisions, I was able to maintain profitability while delivering high-quality service.