With over 10 years in the hospitality industry, I have managed housekeeping departments in both luxury and budget hotels. My experience includes overseeing staff of up to 50, implementing efficient cleaning schedules, and ensuring high standards of cleanliness. I have successfully led teams through periods of expansion and renovation, ensuring minimal disruption to service quality.

I prioritize guest satisfaction and address such issues promptly. I would personally inspect the room, apologize to the guest, and ensure immediate corrective action is taken. Additionally, I would follow up to ensure the guest is satisfied and use the feedback to improve future service delivery.

I would implement a combination of training programs, motivational incentives, and streamlined workflows. Regular feedback sessions and performance reviews would help identify areas for improvement. Utilizing technology for scheduling and inventory management can also enhance efficiency and reduce downtime.

I ensure all staff are trained in current health and safety protocols and that these are regularly updated. Regular audits and inspections are conducted to check compliance. I also maintain a robust reporting system for any incidents, ensuring swift action and continuous improvement in safety practices.

In a previous role, we faced a sudden staff shortage due to illness. I quickly reorganized the team, redistributing tasks and extending shifts. I also coordinated with other departments for additional support. This ensured we met our service standards without compromising on quality.