In my previous role as a Program Coordinator, I led a team of advisors with varying backgrounds and expertise. We were tasked with organizing a large-scale academic fair. I facilitated regular meetings, assigned roles based on individual strengths, and encouraged open communication. By fostering a collaborative environment, we successfully executed the event, surpassing attendance and satisfaction expectations.

I prioritize tasks by assessing their urgency and impact on the organization. I use tools like the Eisenhower Matrix to categorize tasks into urgent/important, important/not urgent, urgent/not important, and neither. This helps me focus on high-impact activities first while delegating or scheduling less critical tasks. Regular check-ins and clear communication with my team ensure that nothing falls through the cracks.

Effective communication involves active listening, clear messaging, and regular feedback loops. I hold regular office hours, send out weekly updates, and create an open-door policy for students and staff. Additionally, I use surveys and focus groups to gather input and ensure that our programs meet their needs. This approach fosters trust and ensures that everyone feels heard and valued.

I stay updated by attending professional development workshops, webinars, and conferences focused on academic advising. I also subscribe to relevant journals and newsletters, participate in online forums, and collaborate with peers in other institutions. By continuously learning and sharing knowledge, I ensure that our advising practices remain current and effective.

In a previous role, there was a conflict between two team members over a project timeline. I arranged a mediation session where both parties could express their concerns. I listened to each side, identified the root cause, and facilitated a discussion to find a mutually agreeable solution. By promoting open dialogue and empathy, we resolved the conflict and improved team cohesion.