In my previous role, I encountered a situation where a client was in a severe crisis, and the assessment needed to be completed quickly to ensure immediate intervention. I remained calm, prioritized the most critical needs, and communicated effectively with the client to gather necessary information. By maintaining composure and focusing on the client's immediate safety, I was able to complete the assessment and refer them to appropriate services within a tight timeframe.

I ensure that referrals are appropriate by thoroughly assessing the client's situation, including their background, current circumstances, and specific needs. I cross-reference this information with available resources and services to match the client with the most suitable options. Additionally, I follow up with both the client and the service provider to confirm that the referral was effective and that the client's needs are being met.

I use clear and simple language, avoiding jargon, and tailor my communication style to the client's level of understanding. I also use visual aids or analogies to help explain complex concepts. Additionally, I encourage clients to ask questions and provide feedback to ensure they fully comprehend the information. This approach helps build trust and ensures that clients are well-informed about their options and next steps.

When a client is resistant, I first listen to their concerns and try to understand their perspective. I then provide additional information or alternatives that might better align with their preferences or needs. I also emphasize the benefits of the suggested services and how they can help achieve the client's goals. If resistance persists, I document the situation and collaborate with my team to explore other options or interventions.

I have extensive experience with EHR systems, including entering and retrieving client information efficiently. I ensure data accuracy by double-checking entries and following established protocols for data entry. Regarding confidentiality, I strictly adhere to HIPAA guidelines, using secure logins and encrypting sensitive information. I also educate clients on the importance of privacy and obtain their consent before sharing any information.