I have extensive experience in accounts receivable, having managed the entire process from invoicing to collections. I am proficient in using accounting software like QuickBooks and SAP to track payments, generate reports, and ensure timely collections. My previous role involved coordinating with clients to resolve discrepancies and maintain accurate records, which significantly improved our cash flow and reduced overdue accounts.

When dealing with customer disputes or delayed payments, I first review the account details to understand the issue. I then communicate directly with the customer to gather more information and provide any necessary documentation. If the dispute is valid, I work with the relevant departments to resolve it promptly. For delayed payments, I follow up regularly via phone and email, offering payment plans if necessary, to ensure we maintain a positive relationship while securing payment.

To improve cash flow, I implement proactive strategies such as sending timely reminders and follow-ups, offering early payment discounts, and setting up automated payment systems. I also analyze overdue accounts to identify patterns and address root causes, such as billing errors or customer dissatisfaction. By maintaining clear communication and offering flexible payment options, I have successfully reduced overdue accounts and improved overall cash flow.

Accuracy is paramount in accounts receivable, and I ensure it by double-checking all financial data before submission. I use automated tools and software to cross-verify information and maintain detailed logs of all transactions. Additionally, I participate in regular training sessions to stay updated on best practices and compliance requirements, which helps me maintain high standards of accuracy in my work.

In my previous role, we faced a significant issue when a large client disputed an invoice, claiming it was overcharged. I reviewed the invoice and supporting documents, identified a clerical error, and corrected it. I then communicated the resolution to the client, providing a revised invoice and an apology. This proactive approach not only resolved the dispute but also strengthened our relationship with the client, demonstrating our commitment to accuracy and customer satisfaction.