In my previous role, I had a team member who consistently arrived late and was not meeting performance expectations. I scheduled a private meeting to discuss their behavior and its impact on the team. I listened to their concerns and offered support to help them improve. Over time, with regular check-ins and clear expectations, the team member improved their punctuality and performance, demonstrating that open communication and support can lead to positive changes.

Safety is my top priority. I conduct regular safety drills, including CPR and first aid training, and ensure all staff are certified. I also enforce strict adherence to safety protocols, such as maintaining clear sightlines in the pool area and ensuring all equipment is in good working condition. By fostering a culture of vigilance and preparedness, I ensure that both patrons and staff feel secure and confident in their environment.

I implement a comprehensive cleaning schedule that includes daily, weekly, and monthly tasks. This involves regular pool maintenance, such as checking chemical levels and filtering systems, as well as cleaning common areas and changing rooms. I also ensure that staff are trained in proper cleaning techniques and that they follow hygiene protocols rigorously. By maintaining high standards, I ensure a clean and healthy environment for all users.

I believe in addressing customer concerns promptly and professionally. When a complaint is received, I first listen attentively to understand the issue fully. I then take immediate action to resolve the problem, whether it involves adjusting pool temperatures, addressing staff behavior, or providing additional information. I follow up with the customer to ensure their satisfaction and use their feedback to improve our services.

I focus on providing comprehensive training that covers all aspects of aquatic facility operations, including safety, customer service, and technical skills. I conduct regular workshops and hands-on training sessions to keep staff updated on best practices. Additionally, I encourage continuous learning by offering opportunities for staff to pursue certifications and further education. By investing in their development, I ensure a well-trained and motivated team capable of delivering high-quality service.