In my previous role, I encountered a patient with complex medical needs who required a multidisciplinary approach. I coordinated with specialists, provided personalized care plans, and ensured clear communication with the patient and their family. By staying organized and adaptable, I was able to address the patient's needs effectively and improve their quality of life.

I prioritize tasks by assessing the urgency and complexity of each patient's condition. I use a system that includes setting daily goals, delegating when appropriate, and regularly reviewing patient charts. This approach ensures that critical needs are addressed promptly while maintaining a high standard of care for all patients.

I maintain patient confidentiality by strictly adhering to HIPAA guidelines, including secure data storage, encrypted communications, and limiting access to sensitive information. I also educate my team on the importance of confidentiality and conduct regular audits to ensure compliance.

When a patient expresses dissatisfaction, I listen actively, empathize with their concerns, and seek to understand the root cause. I then work collaboratively with the patient to find a resolution, whether it involves adjusting the care plan, providing additional information, or involving other healthcare professionals.

I have extensive experience with EHR systems and ensure accurate documentation by regularly updating patient records in real-time, double-checking entries for accuracy, and following established protocols. I also participate in training sessions to stay current with system updates and best practices.