I have over 10 years of experience managing maintenance teams in large apartment complexes. My role involved overseeing a team of 15 technicians, scheduling routine maintenance, and ensuring timely repairs. I implemented a preventive maintenance program that reduced emergency repairs by 30%, improving tenant satisfaction and reducing costs.

I prioritize tasks based on urgency, safety, and tenant impact. Emergency repairs, such as plumbing leaks or electrical issues, are addressed immediately. Routine maintenance is scheduled weekly, while cosmetic repairs are planned during low-occupancy periods. This approach ensures efficient use of resources and minimal disruption to tenants.

I focus on preventive maintenance to avoid costly repairs. I also negotiate competitive rates with vendors and suppliers, and I encourage my team to suggest cost-saving solutions. By maintaining detailed records, I can identify trends and allocate budgets more effectively, ensuring quality service within budget constraints.

I prioritize tenant complaints and respond promptly to ensure their satisfaction. I assign a dedicated technician to each complaint, track progress, and follow up to confirm resolution. Transparency and clear communication are key; I keep tenants informed about the status of their requests and any delays.

During my tenure, we faced a recurring HVAC issue in a high-rise building. After thorough investigation, I identified the root cause as a faulty duct system. I coordinated with the engineering team to redesign the ducts, which resolved the issue and improved energy efficiency, saving the property $20,000 annually.