One challenging situation I encountered was when a patient with chronic health issues refused to follow up with their primary care physician. I took the time to build a rapport with the patient, understanding their concerns and fears. I then collaborated with their family and the primary care team to create a care plan that addressed their needs and preferences. By involving the patient in the decision-making process, I was able to gain their trust and ensure they received the necessary follow-up care.

I prioritize tasks based on the urgency of the patient's condition and the immediacy of their needs. For example, a patient experiencing a medical emergency would take precedence over someone requiring routine follow-up. I also consider the patient's overall health status and the potential impact of delayed care. By using a triage system and maintaining clear communication with my team, I ensure that all patients receive timely and appropriate care.

I believe in patient-centered care, where education and empowerment are key. I use clear, simple language to explain medical conditions and treatment options, ensuring patients understand their health status. I also encourage patients to ask questions and express their concerns. By involving them in their care plan and providing resources such as educational materials and support groups, I help patients take an active role in managing their health.

In such situations, I first listen to all family members to understand their perspectives and concerns. I then facilitate a discussion to find common ground and ensure everyone's voice is heard. I provide information about the patient's condition and treatment options, helping family members make informed decisions. By maintaining open communication and empathy, I aim to resolve conflicts and align the family's goals with the patient's best interests.

I have experience using telehealth platforms to provide remote consultations and follow-up care. This approach is particularly useful for patients with chronic conditions who require regular monitoring but may have difficulty traveling to appointments. I ensure that telehealth visits are just as thorough as in-person visits by using visual aids and detailed questioning. I also follow up with patients via phone or email to address any concerns and provide additional support.