In my previous role, I coordinated ambulatory services by streamlining scheduling, optimizing resource allocation, and ensuring clear communication between departments. I implemented a digital scheduling system that reduced wait times by 20% and improved patient satisfaction. By collaborating closely with healthcare providers and administrative staff, I ensured that patient care was both efficient and personalized. My focus on continuous improvement and adaptability allowed me to address challenges proactively, ensuring seamless operations and high-quality care.

I address conflicts by fostering open communication and promoting a collaborative team culture. In one instance, I mediated a disagreement between a nurse and a scheduler by listening to both perspectives and identifying a solution that balanced patient needs and staff workload. I also organized team-building workshops to strengthen relationships and improve conflict resolution skills. By maintaining a calm and professional demeanor, I ensure that challenges are resolved quickly, minimizing disruptions to patient care and maintaining a positive work environment.

I stay updated on healthcare regulations through continuous education and collaboration with compliance officers. I conduct regular audits of processes and documentation to ensure adherence to standards like HIPAA and OSHA. In my last role, I developed a compliance checklist that reduced errors by 15%. I also train staff on regulatory requirements and emphasize the importance of accountability. By integrating compliance into daily operations, I ensure that our ambulatory services meet all legal and ethical standards while maintaining patient trust.

I prioritize tasks by assessing urgency, impact on patient care, and alignment with organizational goals. I use tools like task management software to organize my workload and delegate effectively when necessary. For example, during a staffing shortage, I reassigned non-urgent administrative tasks to focus on critical patient needs. I also maintain open communication with my team to address emerging priorities. This approach ensures that all responsibilities are managed efficiently without compromising the quality of care or operational efficiency.

I measure patient satisfaction through surveys, feedback forms, and direct communication. In my previous role, I analyzed feedback to identify trends, such as long wait times, and implemented changes like staggered scheduling and a patient portal for real-time updates. These initiatives increased satisfaction scores by 25%. I also train staff on empathy and effective communication to enhance patient interactions. By continuously monitoring and acting on feedback, I ensure that our services meet patient expectations and foster a positive care experience.