In my previous role as an Ambulatory Practice Coordinator, I was responsible for overseeing patient scheduling, managing staff schedules, and ensuring that all clinical protocols were followed. One particular day, we had a sudden influx of patients due to a community health event, and I had to quickly reallocate staff resources, reschedule non-urgent appointments, and communicate with patients to manage expectations. By prioritizing tasks and delegating effectively, I was able to maintain a smooth workflow and ensure that all patients received timely care.

I believe that open communication and active listening are key to resolving conflicts. When conflicts arise, I first take the time to understand each party's perspective and concerns. I then facilitate a discussion to find common ground and propose solutions that address the underlying issues. For example, if a team member is feeling overburdened, I might redistribute tasks or provide additional support. If a patient is dissatisfied, I ensure they feel heard and work with the team to address their concerns promptly.

To ensure patient satisfaction, I focus on clear communication, timely service, and personalized care. I make sure that patients are well-informed about their appointments, including what to expect and any preparation required. I also monitor wait times and work with the team to minimize delays. Additionally, I encourage feedback from patients and use it to make continuous improvements. For instance, if a patient mentions feeling rushed, I ensure that future appointments are scheduled with adequate time for consultation.

In a fast-paced environment, I rely on a combination of tools and techniques to stay organized. I use a digital calendar to schedule tasks and set reminders for important deadlines. I also prioritize tasks based on urgency and importance, and I break larger projects into smaller, manageable steps. Additionally, I maintain a clean and organized workspace to reduce distractions. For example, I keep a to-do list that I update daily, and I review it regularly to ensure I'm on track with my responsibilities.

I have extensive experience with various EHR systems, including Epic and Cerner. In my previous role, I was responsible for training staff on EHR usage, ensuring data accuracy, and troubleshooting any technical issues that arose. I also worked closely with IT to implement system updates and improvements. For example, I led a project to streamline the documentation process, which reduced administrative errors and improved patient care. My familiarity with EHR systems allows me to efficiently manage patient records and support the clinical team in delivering high-quality care.