One challenging situation I encountered was when a patient was experiencing severe anxiety and refused to take their medication. I calmly explained the importance of the medication and its benefits, then engaged them in a conversation about their interests to distract them. Eventually, they agreed to take the medication, and I continued to monitor their condition closely to ensure they remained stable.

I prioritize tasks based on the urgency and severity of the patient's needs. For example, if one patient requires immediate medical attention, I address that first. I then move on to tasks that are time-sensitive, such as administering medications at specific times. Finally, I complete routine tasks like personal hygiene and housekeeping. I always communicate with my team to ensure no patient is neglected.

I manage stress by taking short breaks to clear my mind and refocus. I also practice deep breathing exercises and maintain a positive outlook by reminding myself of the impact I have on my patients' well-being. Additionally, I communicate openly with my colleagues and supervisors to seek support when needed, which helps me stay balanced and effective.

I strictly adhere to HIPAA guidelines and ensure that all patient information is kept confidential. I only discuss patient details in private settings and avoid sharing any sensitive information with unauthorized individuals. I also secure patient records and use encrypted communication channels when necessary to protect their privacy.

I build trust by being patient, empathetic, and respectful of the patient's feelings and preferences. I take the time to listen to their concerns and involve them in decision-making about their care. By showing genuine care and understanding, I gradually earn their trust, which helps them become more receptive to the care I provide.