One challenging case involved a client with severe anxiety and depression who had difficulty engaging in therapy. I started by building trust through active listening and empathy. I tailored the treatment plan to include mindfulness exercises and gradual exposure therapy to help the client confront their fears in a controlled manner. Over time, the client became more comfortable and started to see progress, which motivated them to continue therapy.

I prioritize tasks by assessing the urgency and importance of each case. I use a task management system to track deadlines and ensure nothing slips through the cracks. I also allocate specific times for administrative tasks, client sessions, and self-care to maintain a balanced workload. Regular check-ins with my supervisor help me stay on track and adjust priorities as needed.

I believe in open communication and regular updates with other healthcare professionals. I attend multidisciplinary team meetings to discuss client progress and treatment plans. I also use collaborative tools like shared electronic health records to ensure everyone has access to the latest information. By fostering a team-oriented approach, we can provide more comprehensive care for our clients.

When a client is resistant, I first try to understand the root cause of their resistance through open-ended questions. I then work on building a therapeutic alliance by showing empathy and validating their feelings. I might also explore alternative treatment approaches or involve the client in setting therapy goals to increase their sense of control and motivation.

In crisis situations, my priority is to ensure the client's immediate safety. I use de-escalation techniques such as active listening, empathy, and distraction to calm the client. I also have a clear protocol for assessing risk and know when to involve emergency services. Post-crisis, I work with the client to develop a safety plan and provide ongoing support to prevent future crises.