In my previous role, I encountered a patient with severe abdominal pain who arrived in shock. I quickly assessed the situation, initiated IV fluids, and coordinated with the physician to order an ultrasound. By maintaining a calm demeanor and prioritizing the patient's needs, I was able to stabilize the patient and ensure timely intervention. This experience reinforced the importance of quick thinking and effective communication in urgent care settings.

I prioritize tasks by assessing the urgency of each patient's condition and delegating accordingly. For instance, a patient with respiratory distress would take precedence over a minor laceration. I also use a triage system to categorize patients and ensure that critical cases receive immediate attention. Effective time management and clear communication with the team help maintain order and efficiency.

I find that active listening and clear communication are key to managing patient anxiety. I take the time to explain procedures and answer questions, which helps patients feel more in control. Additionally, I use non-verbal cues like maintaining eye contact and a calm demeanor to reassure patients. Providing a sense of empathy and understanding can significantly reduce anxiety and improve the overall care experience.

I regularly attend continuing education courses, read medical journals, and participate in professional conferences to stay updated on the latest advancements in urgent care. I also follow reputable medical websites and subscribe to relevant newsletters. By actively seeking out new information and networking with peers, I ensure that my knowledge remains current and relevant to provide the best possible care.

I have extensive experience with various EHR systems, which I use to document patient encounters accurately and efficiently. I ensure that all relevant information, including patient history, assessments, and treatment plans, is documented in real-time. I also follow best practices for data entry to minimize errors and maintain patient confidentiality. Accurate documentation is crucial for continuity of care and legal compliance.