In my previous role, I encountered a situation where a patient's insurance was not verified prior to their procedure, which could have led to a significant financial burden for the patient. I quickly coordinated with the insurance department to resolve the issue, ensuring the patient was informed and their procedure was not delayed. This experience reinforced the importance of meticulous pre-admission checks and effective communication with both patients and internal teams.

I prioritize tasks based on urgency and impact on patient care. For instance, I ensure that critical cases are processed immediately, followed by scheduling and insurance verification. I also utilize a task management system to track progress and delegate when necessary, ensuring that all tasks are completed efficiently and without compromising patient satisfaction.

I employ a combination of thorough questioning, active listening, and double-checking information with the patient or their family. Additionally, I use checklists and follow standardized protocols to minimize errors. Regular training updates on new regulations and technologies also help in maintaining accuracy and compliance.

Handling confidential patient information requires strict adherence to HIPAA regulations. I ensure that all data is stored securely, accessed only by authorized personnel, and shared only on a need-to-know basis. I also educate colleagues on the importance of privacy and conduct regular audits to maintain compliance.

I have extensive experience with various insurance plans, including private, Medicare, and Medicaid. I verify coverage by contacting insurance providers directly, reviewing policy details, and understanding the specifics of each plan. This ensures that patients are aware of their coverage limits and potential out-of-pocket expenses before their treatment.