In my previous role as an Admitting Service Representative, I encountered a situation where a patient was very upset due to long wait times. I calmly listened to their concerns, acknowledged their frustration, and provided them with updates on their status. I also offered them water and assured them that I would follow up with the necessary departments to expedite their process. This approach helped to de-escalate the situation and maintain a positive patient experience.

I prioritize tasks by assessing the urgency of each patient's needs. Critical cases are addressed immediately, while less urgent matters are handled in order of their importance. I also use a ticketing system to track each patient's status and ensure that no one is overlooked. This method helps me manage my time efficiently and ensures that all patients receive timely attention.

Accuracy is paramount in this role, so I always double-check the information I enter by reading it back to the patient and verifying it with their documentation. I also follow the hospital's protocols for data entry, which include cross-referencing with other systems and having a colleague review my work. This systematic approach minimizes errors and ensures that patient records are accurate and up-to-date.

I strictly adhere to HIPAA regulations and hospital policies regarding patient confidentiality. I ensure that all patient information is stored securely and accessed only by authorized personnel. When discussing patient details, I do so in private areas to prevent unauthorized listening. My commitment to maintaining confidentiality is unwavering, as I understand the importance of trust in healthcare settings.

In my previous role, I was responsible for verifying patient insurance coverage and obtaining pre-authorizations. I would contact the insurance provider to confirm coverage details, including any co-pays or deductibles, and submit the necessary documentation for pre-authorization. I also communicated any insurance-related issues to the patient and helped them understand their financial responsibilities. This experience has equipped me with the skills to handle insurance verification efficiently and effectively.