A typical day for me involves managing patient flow by coordinating admissions and discharges. I ensure that all necessary paperwork is completed, verify insurance coverage, and communicate with healthcare providers to facilitate smooth transitions. I also handle patient inquiries, address any issues that arise, and collaborate with various departments to optimize patient care and hospital efficiency.

I prioritize tasks by assessing the urgency and impact on patient care. I start with immediate needs such as coordinating emergency admissions or discharges. Next, I address tasks that require timely completion, like insurance verification and pre-authorizations. I use a task management system to track progress and ensure nothing falls through the cracks.

I use a combination of clear communication channels, such as email and phone calls, to relay patient information. I also document all interactions in the patient's electronic health record to ensure a complete and accurate history. Regular follow-ups and check-ins with healthcare providers help ensure that everyone is on the same page and that any changes are promptly communicated.

I handle stress by maintaining a calm and organized approach. I prioritize tasks, delegate when necessary, and take short breaks to reset. I also communicate openly with my team to ensure we are all aligned and can support each other. Regularly reviewing and adjusting my workflow helps me manage pressure effectively.

In one instance, there was a conflict between the nursing and administrative teams regarding patient discharge timelines. I facilitated a meeting where both sides presented their concerns. By understanding each perspective, I was able to propose a compromise that balanced patient care and administrative efficiency, ultimately resolving the conflict and improving collaboration.