One challenging case involved a patient who was highly resistant to treatment due to past trauma. I employed a compassionate and non-judgmental approach, actively listening to their concerns and validating their feelings. I also collaborated with a multidisciplinary team to develop a tailored treatment plan that addressed their specific needs, gradually building trust and encouraging their participation in therapy.

I prioritize tasks by assessing the urgency and complexity of each case. I start with immediate needs, such as stabilizing a patient in crisis, followed by completing essential documentation. I then allocate time to more detailed assessments and consultations, ensuring that all patients receive timely and appropriate care. Effective time management and clear communication with the team help me maintain this balance.

I use a structured assessment tool that covers all critical areas, including medical history, mental health status, and social factors. I ask open-ended questions to encourage detailed responses and observe non-verbal cues for additional insights. I also cross-check information with collateral sources, such as family members or previous healthcare providers, to ensure accuracy and completeness.

I strictly adhere to HIPAA guidelines and maintain a secure environment for patient information. I explain the importance of confidentiality during the initial conversation and obtain written consent when necessary. I also ensure that all documentation is stored securely and that only authorized personnel have access. Regular training on privacy practices reinforces these protocols.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and managing patient charts. I also utilize EHR to track patient progress and communicate with other healthcare providers. My familiarity with these systems allows me to streamline the intake process and ensure accurate record-keeping.