In my previous role, I was responsible for coordinating the schedules of five executives while also handling incoming calls, emails, and preparing reports. I used a prioritization matrix to ensure that urgent tasks were addressed immediately, and I delegated less critical tasks to other team members when necessary. This approach allowed me to maintain efficiency and meet all deadlines without compromising the quality of my work.

I understand the importance of maintaining confidentiality in an administrative role. I always ensure that sensitive documents are stored securely and that I only share information on a need-to-know basis. Additionally, I am trained in data protection protocols and adhere to company policies regarding the handling of confidential information.

I am proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint, which are essential for creating reports and presentations. I also have experience with scheduling software like Outlook and project management tools such as Trello and Asana. My familiarity with these tools allows me to streamline administrative tasks and improve overall efficiency.

I prioritize tasks by assessing the urgency and importance of each item. I use a task management system to categorize tasks into 'urgent and important,' 'important but not urgent,' and 'urgent but not important.' This helps me focus on high-priority tasks first while ensuring that less urgent but important tasks are not overlooked. I also communicate with my supervisors to clarify priorities when necessary.

In a previous position, I encountered a conflict between two team members over a project deadline. I facilitated a meeting where both parties could express their concerns and listened to each side without taking sides. I then helped them find a compromise that aligned with the project goals and deadlines. This approach not only resolved the conflict but also improved team cohesion.