In my previous role, a client was struggling with severe anxiety and refused traditional therapy. I utilized shared experiences to build trust and introduced them to mindfulness techniques. By empathizing with their feelings and demonstrating the effectiveness of these methods through my own story, I was able to encourage them to try. Over time, their anxiety lessened, and they became more open to other support services.

Maintaining professional boundaries is crucial. I establish clear guidelines at the outset, ensuring clients understand the scope of our interactions. I listen actively but avoid giving unsolicited advice. By setting limits on availability and discussing confidentiality upfront, I create a safe space that respects both the client's needs and my professional role.

I believe in empowering peers by involving them in their treatment plans. I encourage setting personal goals and celebrate small victories. By providing resources and education, I help them understand their conditions better, fostering self-management skills. This approach not only boosts their confidence but also promotes active participation in their recovery.

When faced with resistance, I first seek to understand the underlying reasons. I might ask open-ended questions to explore their concerns and validate their feelings. By showing empathy and respect for their viewpoint, I aim to build a rapport that can eventually lead to their acceptance of support.

In my role, I've been trained in crisis intervention and de-escalation. I use techniques such as active listening, maintaining a calm demeanor, and speaking in a slow, steady tone to help diffuse tense situations. I also ensure physical safety by creating a safe distance and using non-threatening body language. These methods have been effective in calming peers and guiding them towards appropriate resources.