Overview

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

Tuition Reimbursement
Pet Insurance
Adoption Reimbursement Benefits
Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues.

Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.

Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.

Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.

Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceHigh school diploma or GED is required. Minimum of one year of customer service experience in a blended call center environment is required. Experience with a multi-channel product environment is preferred. Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required. Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.

Certifications, Licenses, and Other Special RequirementsNone

Management/Decision MakingMakes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and SkillsHas a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.

Physical Demands and Working Conditions

Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$17.01 - $19.00 / hour