I have over five years of experience in managing accounts receivable processes, including invoicing, collections, and credit management. I have successfully implemented automated systems that reduced the average collection period by 10% and improved cash flow. My approach involves a combination of strategic planning, team collaboration, and leveraging technology to ensure timely and accurate processing of receivables.

When dealing with disputes or discrepancies, I first gather all relevant documentation and communicate directly with the customer to understand their concerns. I then work with my team to investigate the issue thoroughly and provide a clear, detailed explanation. If necessary, I escalate the matter to higher management or legal counsel. My goal is to resolve disputes efficiently while maintaining strong customer relationships.

To improve cash flow and reduce DSO, I focus on several key strategies. These include optimizing invoicing processes to ensure timely and accurate billing, offering early payment discounts to incentivize prompt payments, and implementing a robust collections strategy that includes regular follow-ups and escalations. Additionally, I analyze payment trends to identify and address any recurring issues that may be delaying payments.

Ensuring compliance with financial regulations and internal policies is a top priority. I stay updated on relevant laws and regulations and regularly review our internal processes to ensure they align with these requirements. I also conduct regular training sessions for my team to reinforce compliance standards and conduct internal audits to identify and address any potential gaps. By maintaining a strong focus on compliance, I help protect the company from financial risks and legal issues.

One high-pressure situation I managed involved a major customer dispute that threatened our cash flow. I immediately assembled a team to investigate the issue and communicated transparently with the customer. We worked diligently to resolve the dispute within a tight deadline, ultimately reaching a mutually acceptable solution. This experience taught me the importance of staying calm under pressure, effective communication, and the value of a collaborative approach to problem-solving.