In my previous role, I managed the accounts receivable process for a mid-sized company, focusing on reducing overdue accounts and improving cash flow. I utilized effective communication skills to negotiate payment plans with clients, implemented a systematic follow-up procedure for delinquent accounts, and worked closely with the sales and customer service teams to resolve disputes. My efforts resulted in a 20% reduction in outstanding receivables within six months.

When faced with a client refusing to pay, I first ensure all communications are documented and review the contract terms to confirm the obligation. I then approach the client with empathy to understand their concerns, offering solutions like payment plans if appropriate. If the issue persists, I escalate it to management or legal counsel, always maintaining professionalism to preserve the business relationship while safeguarding the company's financial interests.

I prioritize collections by assessing the age and size of the receivable, focusing first on the oldest and largest balances. I segment accounts based on risk and payment history, tailoring my approach accordingly. High-risk accounts receive more frequent follow-ups, while I maintain regular contact with others to prevent delinquency. This targeted strategy ensures efficient use of time and resources, maximizing recovery rates.

Accuracy is paramount in accounts receivable. I double-check all payment details against invoices before processing, use accounting software to automate entries where possible, and reconcile accounts regularly to catch discrepancies early. I also maintain clear documentation for each transaction, ensuring a transparent audit trail. This meticulous approach minimizes errors and ensures financial records are always up-to-date.

In a previous position, I identified that delayed invoice delivery was contributing to late payments. I spearheaded the transition to electronic invoicing, which accelerated delivery and included click-to-pay options for convenience. Additionally, I trained the team on best practices for follow-up communications. These changes improved payment times by 15% and enhanced client satisfaction by making the process more user-friendly.