In my previous role, I encountered a discrepancy where an invoice was paid twice due to a data entry error. I immediately flagged the issue and conducted a thorough investigation, cross-referencing payment records with the vendor statements. I then contacted the vendor to confirm the duplicate payment and requested a refund. To prevent future occurrences, I implemented a double-check system for critical payments and provided additional training to the team on data entry protocols.

I prioritize tasks by first categorizing invoices based on their due dates and the criticality of the goods or services received. Urgent payments are processed immediately, while less time-sensitive invoices are scheduled for later processing. I also leverage automation tools to streamline repetitive tasks and ensure that no invoice slips through the cracks. Regular communication with vendors and internal stakeholders helps in staying updated on any urgent requirements.

To ensure accuracy, I implement a multi-step verification process where invoices are reviewed by at least two team members before payment. I also maintain a robust internal control system, including segregation of duties and regular audits. Compliance is ensured by staying updated with tax regulations and industry standards, and by conducting periodic training sessions for the team. Additionally, I use software that flags potential compliance issues in real-time.

When handling vendor inquiries, I ensure prompt and courteous communication. I gather all relevant documentation and thoroughly investigate the issue to provide a clear and accurate response. For disputes, I work collaboratively with the vendor to understand their concerns and find a mutually acceptable solution. If necessary, I escalate the issue to higher management for further review. My goal is to maintain strong vendor relationships while ensuring our financial integrity.

I have extensive experience with ERP systems such as SAP and Oracle, which I use to streamline accounts payable processes. These systems allow for automated data entry, real-time tracking of invoices, and integration with other financial modules. I leverage their reporting features to generate detailed analytics, which help in identifying trends and optimizing payment cycles. Additionally, I customize workflows within the ERP to enhance efficiency and accuracy in our AP operations.