I have over three years of experience in accounts receivable, primarily in a manufacturing firm. My role involved managing invoicing, credit checks, and collections. I streamlined the invoicing process, reducing the average time to issue invoices by 20%. I also implemented a new credit check system that decreased overdue accounts by 15%.

I prioritize tasks based on deadlines and impact on cash flow. I start by addressing overdue accounts to ensure timely payments, followed by processing new invoices. I use a task management tool to track and prioritize daily activities, ensuring that high-priority tasks are completed first.

I focus on reducing the days sales outstanding (DSO) by enhancing communication with customers and offering early payment incentives. I also analyze payment trends to identify and address common issues promptly. Additionally, I work closely with the sales team to ensure accurate and timely invoicing.

I address disputes by thoroughly reviewing the account history and relevant documentation. I then communicate directly with the customer to understand their concerns and provide clear explanations. I aim to resolve disputes amicably and quickly to maintain good customer relationships and minimize financial impact.

A major customer delayed payment due to a billing discrepancy. I coordinated with the billing team to verify charges and provided detailed explanations to the customer. Through regular follow-ups and clear communication, I was able to resolve the issue and secure the payment within two weeks.