I have over five years of experience in account management, primarily within the technology sector. I've successfully managed a portfolio of high-value clients, ensuring their needs are met while fostering long-term relationships. My approach involves regular communication, understanding client goals, and aligning our services to exceed their expectations. This has resulted in a 95% client retention rate and numerous referrals.

In such situations, my first step is to listen carefully to the client's concerns to fully understand their dissatisfaction. I then work closely with the relevant teams to address the issue promptly. Transparency and regular updates are key; I ensure the client is informed throughout the resolution process. My goal is to not only resolve the current issue but also to prevent similar problems in the future.

I focus on building strong, personal relationships with clients by understanding their business objectives and challenges. Regular check-ins and proactive communication are essential. I also tailor our services to meet their specific needs, which increases their satisfaction and engagement. Additionally, I gather feedback regularly to continuously improve our offerings and ensure they align with client expectations.

I prioritize tasks based on their impact on client satisfaction and business objectives. Using tools like project management software, I organize tasks by deadlines and importance. Urgent client requests or issues are addressed immediately, while long-term projects are scheduled strategically. This approach ensures that all clients receive timely attention without compromising the quality of service.

In a previous role, I negotiated a contract extension with a major client who was considering moving to a competitor. By understanding their key concerns and aligning our offerings to their future needs, I was able to secure a 20% increase in contract value. This negotiation not only retained the client but also strengthened our business relationship, demonstrating the value of our partnership.