In a previous role, I encountered a client who was consistently dissatisfied with our service. I scheduled regular meetings to understand their concerns and tailored our communication to address their specific needs. By actively listening and providing tailored solutions, I was able to turn their perception around, resulting in not only their satisfaction but also an increase in their business with us.

I prioritize tasks based on their impact on revenue, urgency, and client satisfaction. Using a digital task management tool, I categorize tasks into high, medium, and low priority. This ensures that critical issues are addressed promptly, while still maintaining a focus on long-term account growth and client relationships.

I believe in proactive communication and regular updates to keep clients informed and engaged. Additionally, I conduct quarterly reviews to assess their satisfaction and identify areas for improvement. By understanding their evolving needs and consistently delivering value, I aim to build long-term, trusting relationships.

I approach conflicts with a problem-solving mindset. By remaining calm and professional, I seek to understand the root cause of the disagreement. I then present alternative solutions and involve the client in the decision-making process, ensuring their input is valued and their concerns are addressed.

In my last position, I identified an opportunity to expand a client's service usage by analyzing their business trends. I proposed a tailored solution that addressed their new needs, which resulted in a 20% increase in their monthly spend with us. This not only contributed to the account's growth but also strengthened our partnership.