In one instance, I had a patient with multiple chronic conditions who was struggling to access specialized services due to insurance limitations. I coordinated with multiple specialists, the insurance company, and the patient's primary care physician to create a comprehensive care plan. This included advocating for prior authorizations and arranging for transportation to appointments. Ultimately, the patient received the care they needed, and their condition stabilized.

I prioritize tasks based on the urgency of the patient's needs and the immediacy of the required action. For example, I would prioritize a patient who is at risk of hospitalization over one who needs routine follow-up. I also use a task management system to track deadlines and ensure nothing falls through the cracks. Regular communication with the care team helps in aligning priorities and ensuring timely interventions.

I believe in clear, concise, and patient-centered communication. I start by assessing the patient's understanding and preferences, then use layman's terms to explain their options. Visual aids and written materials can be helpful. I also encourage questions and provide follow-up resources. Empathy and active listening are key to ensuring the patient feels informed and empowered to make decisions about their care.

I approach conflicts with a focus on the patient's best interest. I first seek to understand the other provider's perspective and share my own rationale. Open dialogue and collaboration are essential. If a resolution isn't immediately apparent, I escalate the issue to a supervisor or a multidisciplinary team meeting. The goal is always to find a consensus that prioritizes the patient's health and well-being.

I have extensive experience with telehealth, which includes setting up virtual visits and ensuring patients are comfortable with the technology. I start by confirming the patient's readiness and addressing any technical issues. During the visit, I maintain engagement through active listening, asking open-ended questions, and using visual aids. Follow-up emails with summaries and resources also help in reinforcing the information provided.