During my previous role, I encountered a patient who was extremely anxious about their treatment. To handle this, I first ensured they felt heard by actively listening to their concerns. I then explained each step of the procedure in detail, using simple language to make it less intimidating. Additionally, I maintained a calm and reassuring demeanor throughout, which helped to ease their anxiety. This approach not only made the patient feel more comfortable but also allowed us to proceed with the treatment smoothly.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by assessing each patient to identify any immediate concerns that require attention. For example, if a patient is in pain or has a critical condition, those tasks take precedence. I then organize the remaining tasks in order of importance and deadline, ensuring that all patients receive timely care. Using a checklist helps me stay organized and ensures nothing is overlooked.

I adapt my communication style to meet the patient's level of understanding. For patients with low health literacy, I use simple, clear language and avoid medical jargon. I also encourage them to ask questions and repeat back instructions to ensure comprehension. For patients with higher health literacy, I provide detailed explanations and engage in more technical discussions. Visual aids and written instructions are also helpful in reinforcing key points.

I manage stress by staying focused on the task at hand and taking deep breaths to calm myself. I also prioritize self-care, ensuring I get enough rest and exercise, which helps me maintain mental clarity. During high-pressure situations, I rely on my training and experience to guide my actions. I communicate openly with my team, delegating tasks when necessary, and seek support if needed. This collaborative approach helps me stay composed and effective.

In my previous role, I noticed a patient who seemed withdrawn and rarely engaged with staff. I made it a point to spend extra time with them, asking about their interests and hobbies. By showing genuine interest and empathy, I was able to build a rapport with the patient. This not only improved their mood but also encouraged them to be more active in their care. Seeing the positive impact of this interaction on the patient's overall well-being was very rewarding.